Volkswagen dedicated to sellers as key hyperlink to prospects

The extra issues change, the extra they keep the identical.

We’ve seen automobile manufacturers these days more and more have a look at alternate options to their conventional franchise sellers – with extra embracing the set-price company mannequin (making sellers handover brokers) or promoting direct to shoppers.

Examples of the previous embody Mercedes-Benz and Honda, and examples of the latter embody Tesla, Polestar and VW subsidiary Cupra.

But for Volkswagen, a franchise seller community seemingly stays an important a part of its future plans, particularly as we transfer right into a cycle with better automobile provide and worth elasticity.

The corporate this week issued an announcement saying it had flown some 13,000 sellers from the world over to Hamburg, to indicate them future merchandise and element future plans.

These sellers are being advised about 14 autos deliberate for the following 4 years, together with the up to date ID.3, new ID.7, and getting an early peek on the unrevealed new-generation Tiguan and Passat.

“Automotive dealerships play a key position in automobile gross sales right now and can proceed to play this position tomorrow,” stated member of the VW board for advertising, gross sales and aftersales Imelda Labbé.

“Because of this we actually wish to have our sellers be a part of our journey into the long run, generate enthusiasm for our model and collectively deal with future challenges.”

Including to this was Volkswagen CEO Thomas Schäfer, who slightly cheesily stated the corporate was making itself a “Love Model as soon as once more”.

“Our sellers will play a key position on this course of – as a result of they’re the people who’ve direct contact with our prospects,” Mr Schäfer added.

Ms Labbé stated the sellers had been inspired to ask questions and share their concepts about the way forward for retail, whereas being given insights into firm technique for past 2030.

“The goal is to collectively talk about the shifting future views of the dealerships. In spite of everything, we will deal with the transformation of the standard automobile enterprise solely with the assistance of our sellers,” she stated.

“…The sellers are our hyperlink to our prospects. Because of this their suggestions is so tremendously vital to us,” Ms Labbé added.

There’s clearly additionally a level of guaranteeing multi-franchise seller companies proceed to prioritise Volkswagen, by providing a way of possession within the model.

MORE: Interview with automobile seller peak physique chief James Voortman